Returns & Exchanges

WHAT IS YOUR RETURN AND REFUND POLICY?

To ensure customer satisfaction, we allow you to return your purchase within 14 days of delivery date if they are in their original packaging with price tag intact, unworn and unwashed. However, we only accept returns or exchanges for:

  1. Exchange of a different size (No return will be allowed for sizes that do not fit)
  2. Return due to defective item
  3. Return due to wrong item sent to customer

 

Please take note we do not accept returns or exchanges for:

  1. Any sale merchandise
  2. Purchases with use of a promotional code
  3. Thermal Wears & Leggings.

Please include your order invoice in the parcel you return.

 

HOW DO I MAKE AN EXCHANGE/RETURN?

There are 2 return method for customer convenience:

  • Via mail such as Singpost (normal/registered) mail or via Courier (Ninja Van , J&T Express )
  • Exchange at our warehouse

 

Singpost (normal/registered) mail/ Courier:

You may mail the item back to our main office at the following address:
15 Kaki Bukit View Singapore 415951

Please note that customers who select SingPost as their return method would have to bear all loss of goods themselves.

Exchange at Our Warehouse:

Please email marketing2.sg@universaltraveller.net to make an appointment. Exchanges can only be made at our main office at the following address:
15 Kaki Bukit View Singapore 415951

Please note that customers who just drop by are not guaranteed an appointment slot.

Do note that online orders are limited to 1 time exchange only.

Please note that we do not do exchanges at any of our SG retail outlets.

 

TERMS AND CONDITIONS

Universal Traveller reserves all rights to inspect the condition of the item(s) before processing any returns or exchanges. You shall bear the shipping and handling charges of returning any rejected return or exchange request item(s) to you.

Should there be any dispute on the refund amount for any return or exchange, refund will be based on merchandise value on the invoice.

Our returns and exchanges policies do not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. It also does not cover products used in a manner or for a purpose not reasonably contemplated by universaltraveller.com, or previously modified in a manner not authorized by Universal Traveller.

Universal Traveller makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose. Universal Traveller’s decisions on returns and exchanges are final.